Staff FAQ

How do I reset my password?

You’ll find instructions on how to reset your password on our password management portal.

My office computer is getting old. When will I get a new one?

Most staff computers are on a replacement cycle. We replacement computers on an as-needed basis.  If you are having issues with your computer, please contact the IT Service Center to have it evaluated.

I’ve hired a new employee. Can they please get their account information?

New accounts (user name and password) are created automatically once Human Resources enters a new hire’s employment information.   The username and password are sent automatically, in separate emails, by Workday to the personal email account of the new employee.

Who should I call about _________?

No single ITS staff member knows everything about Furman information technology. Each ITS staff member is responsible for a number of IT services and has secondary responsibilities as well. That’s how we can provide quick solutions when some ITS staff need to be away. Please call the IT Service Center, and you will be put in touch with the best person available.