Information Technology Services – David Steinour, Associate Vice President for Information Technology
Last Revised: 11/09/2016
Title: ITS Support For Student Computers
Applicable: Furman University (Students)
Contacts: IT Service Center ext. 3277
Background: The IT Service Center will help a student troubleshoot their computer software when the student’s computer is having trouble connecting to the Furman network. If a student computer has a hardware problem, the IT Service Center will refer them to local vendor. Computers not meeting minimum requirements may also be returned to students. Professional staff from various ITS areas provide escalation assistance for this process. ITS uses a network access control system to scan student computers for updated anti-virus software and security patches. This solution prevents time consuming troubleshooting that can overwhelm our support staff.
Policy: Student computers connecting to the Furman network must have Furman’s anti-virus software installed and updated, and be running a fully updated and supported operating system. Students are required to log in to the Network Access Control system with their personal network account in order for their systems to be connected to the network. The Furman IT Service Center provides assistance for students in setting up their personal computers to access the Furman network.