{"id":9506,"date":"2021-08-31T15:21:54","date_gmt":"2021-08-31T15:21:54","guid":{"rendered":"https:\/\/www.furman.edu\/news\/2021\/09\/01\/alumnus-leads-tech-support-biz-for-the-senior-set\/"},"modified":"2022-09-07T15:42:44","modified_gmt":"2022-09-07T19:42:44","slug":"alumnus-leads-tech-support-biz-for-the-senior-set","status":"publish","type":"post","link":"https:\/\/www.furman.edu\/news\/alumnus-leads-tech-support-biz-for-the-senior-set\/","title":{"rendered":"Alumnus leads tech support biz for the senior set"},"content":{"rendered":"

There\u2019s a new kid on the block for online tech support. Meet Go Go Quincy<\/a>, the brainchild of Tyler Wood \u201914 and co-founder Ryan Greene. But Quincy isn\u2019t for everyone \u2013 its target audience is adults aged 55 and older. And now, while the coronavirus Delta variant is raging, the company is offering the service to individuals at no charge.<\/p>\n

\"screenshot<\/a>

Quincy provides tech support for people 55 and older.<\/p><\/div>\n

\u201cIt’s an underserved population,\u201d said co-founder Wood, who majored in communication studies at Furman and was a member of the baseball team. \u201cMaking it available for free is something we are happy to do \u2013 it\u2019s a way to give back to a group that was so formative in our growing up. We want to return the favor.\u201d<\/p>\n

Greene came up with the idea of a tech support concierge for older adults when he visited his grandparents in Florida last year. Before returning to his home in New York, his grandfather handed him a hefty to-do list of technical problems that needed attention. That\u2019s when the gears started turning for the entrepreneurial venture.<\/p>\n

As part of his MBA at Columbia University, Greene took a class on launching a startup. With Wood\u2019s help building out the company model throughout the semester and preparing the final pitch for the class, which included visiting venture capital firms, the two were ready to \u201cpressure test\u201d the product.<\/p>\n

The popularity of the service has grown so much that Wood quit his day job to dedicate his time toward building the business.<\/p>\n

Here\u2019s how Quincy works. Users call a hotline to request help from one of Quincy\u2019s U.S.-based technicians. Following account setup, a brief onboarding session between the user and technician establishes the nature of the problem. With permission from the user through a unique authentication code, the technician gains access to the user\u2019s device through remote support software, allowing the rep to see what\u2019s happening on the other end. The technician either guides the user, or if necessary, takes control of the device to resolve the issue. Every session is video-recorded so the user and any family members can know exactly what steps were taken to resolve the problem.<\/p>\n

Wood says Quincy provides more than on-demand tech fixes. \u201cThere\u2019s an emotional aspect to it. Sure, we are solving very raw technical problems, but there\u2019s a human on the other side \u2013 a dialog and a relationship. We just want to be that friendly ally for these individuals. That\u2019s been very fulfilling for Ryan and myself in the last few months.\u201d<\/p>\n

He describes a session in which a client struggled to send a five-minute video from her phone to her niece. The video of renewed wedding vows between the client and her husband was too long to send, so Wood walked the client through the process of editing the video to send in two smaller clips.<\/p>\n

That\u2019s the type of problem Wood and company see on a daily basis \u2013 simple for the more technically savvy, but perhaps frustrating for those who haven\u2019t grown up with a phone in hand since age 8, Wood says.<\/p>\n

That\u2019s the opportunity for the founders \u2013 to provide quick solutions so people can get on with their day. The service also frees up nursing staff at assisted living facilities whose primary role is to dispense caregiving, not tech know-how.<\/p>\n

Wood expects to keep the service free to individuals 55 and older so they can receive help from the safety of their homes during the pandemic.<\/p>\n

\u201cWe want to make sure they know they can count on this resource,\u201d he said.<\/p>\n","protected":false},"excerpt":{"rendered":"

There\u2019s a new kid on the block for online tech support. Meet Go Go Quincy, the brainchild of Tyler Wood \u201914 and co-founder Ryan Greene. But Quincy isn\u2019t for everyone […]<\/p>\n","protected":false},"author":257,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[15,3,51,76],"tags":[999,1000,1001,1002],"class_list":["post-9506","post","type-post","status-publish","format-standard","hentry","category-academic-department-page","category-alumni","category-communication-studies","category-top-four-news-3rd-story","tag-aging-population","tag-assisted-living","tag-online-tech-support","tag-senior-citizens"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.furman.edu\/news\/wp-json\/wp\/v2\/posts\/9506","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.furman.edu\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.furman.edu\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.furman.edu\/news\/wp-json\/wp\/v2\/users\/257"}],"replies":[{"embeddable":true,"href":"https:\/\/www.furman.edu\/news\/wp-json\/wp\/v2\/comments?post=9506"}],"version-history":[{"count":0,"href":"https:\/\/www.furman.edu\/news\/wp-json\/wp\/v2\/posts\/9506\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.furman.edu\/news\/wp-json\/wp\/v2\/media?parent=9506"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.furman.edu\/news\/wp-json\/wp\/v2\/categories?post=9506"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.furman.edu\/news\/wp-json\/wp\/v2\/tags?post=9506"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}