John Branning, following the dictum that one should "train about what you know best," takes his unique and lifelong insights from being a customer and creates service-oriented training programs for telecom, utility, manufacturing, and banking companies. With experience in a variety of corporate positions and as an independent consultant, John specializes in lively and interactive programs that allow participants to draw upon their individual and industry experiences as customers. Recognizing there are universal truths involved in providing exceptional customer service, and providing a framework to marry these truths with the challenges, structure, and culture unique to individual businesses, John delivers training that thrives on group interaction. Most importantly, participants walk away with practical knowledge they can put to immediate use. John has served as a training and customer service manager for several telecom companies, worked as a training consultant, and holds a certificate in human performance improvement awarded by the American Society for Training and Development.