Questions Staff Frequently Ask About Furman Information Technology
How do I reset my password?
My office computer is getting old. When will I get a new one?
Most staff computers are on a four year replacement cycle. You may request a new computer after your current computer is four years old. You can use the e-request system to lookup when your computer was installed, and also to request a new one. The IT Service Center can also help.
I need to update an administrative system. How do I get access?
Please contact the IT Service Center
and they'll get you started on the process for getting the necessary permissions.
I've hired a new employee. Can they please get their account information?
New accounts (NetID and password) are created automatically once Human Resources enters a new hire's employment information. Please contact Human Resources
to be sure they have the necessary information for your new hire.
How do I update an administrative system while working from home?
If you have update access to an administrative system on campus, you can have the same access off-campus by using Virtual Private Network (VPN) software. Please contact the IT Service Center
and ask about using VPN.
Who should I call about _________?
No single ITS staff member knows everything about Furman information technology. Each ITS staff member is responsible for a number of IT services
, and has secondary responsibilities as well. That's how we can provide quick solutions when some ITS staff need to be away. Please call the IT Service Center
, and you will be put in touch with the best person available.
Training Catalog (pdf)