Troubleshoot your cable concern:
We apologize for any inconvenience that you may be experiencing with your Charter Cable connection. Before submitting a service order, please Troubleshoot the problem.
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Problem |
Troubleshoot |
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You are not receiving channels 60 or higher. |
Furman's line-up does not offer these channels. |
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You are receiving poor reception. |
The cable cord connecting your TV to the port in the room may be of low quality. Contact University Housing to purchase a high quality cable cord. |
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You are only receiving a few channels. |
Your TV is probably not set for cable, rather for antenna. Go to the menu on your TV and set your TV to cable. |
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Problem not listed above |
Visit Charter Digital Cable Help Center |
If you are still experiencing problems, please take a few moments to complete the information below and be as detailed as possible. A Charter Communications' service technician will receive your request and will respond based on the following schedule. All technicians will be escorted by a University Housing staff member.
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Submit by: |
Service Technician will respond on: |
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Saturday at 12:00 noon |
Tuesday - 8:30 a.m. and 5:00 p.m. |
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Tuesday at 12:00 noon |
Thursday - 8:30 a.m. to 5:00 p.m. |
Thank you for your patience.
Sincerely - Charter Communications & University Housing
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