In US We Trust
“Establishing a Trusting and Ethical Work Environment and Culture”

• Think of someone you trust
• Barriers to Workplace trust
• Bridges to Building Workplace Trust
• Trust/Ethics/Character defined
• Definition of Integrity
• The Circle of Mistrust
• The 5 Credit withdrawals
• The 5 Credit deposits
• Walking the Ethical chalk line

Servant Leadership
“Walking and Talking the Talk”

• The  Servant leader and his value System
• Roles, responsibilities and expectations of the Team Leader
• Definition of the Leader/Follower
• leadership differentiation from management.
• Characteristics that make for an effective leader
• Sharing the Vision values and mission with others
• Recognize  the Leader’s own barriers to success
• Leader’s personality style and influence
• Recognize others’ personality styles

Lessons from the Locker Room
“Coaching Tools, Tips and Techniques for Premium Performance

• Definition of coaching and a coach
• the Coach’s Needs/ The players needs
• How to Coach on the Fly- 5 minute coaching
• How to Coach employees to a greater level of performance
• How to Give Positive Feedback and feedback for improvement
• Coaching Plan for improved Performance
• The Coaches 30 day workout
• The Bug Report for ongoing Communication
• Conducting Effective, Result-oriented meetings
• How to coach the Stellar Performer, the Middle Performer and the Falling performer
• Ways to praise the Players
• Attention to Retention- Tools to keep your best players
• Delegation tactics
• Building Trust with the Players-Tactics for developing integrity

We Building
“Tools, Tips, & Techniques for High Performing Teams”

• Team Mission , vision and values statement
• Bleeding vs hemorraghing
• Recognize the purpose and value in forming a team
• Using the diversity of each team member to the team’s advantage
• Team Development Profile
• Strengths and undeveloped stengths of each player
• Challenges, Exciting, What I’d do if I were the Leader Exercise
• The Bug Report feedback tool

Changing Lanes
“Embracing change inside and outside the organization”

• Changes facing the leader inside and outside the organization
• Recognize situations requiring change leadership
• Communicating changes in a way that builds support for the team
• Identify the stages of change  –releasing the old, period of neutrality, new beginning
• Principles for being a change agent
• Personal accountability for handling change
• Tips for personally coping with change
• Techniques for Building commitment during change
• Ways to support employees during change

Ways to Praise
“Giving Attention to Retention & Recognition”

• Why we stay on the job
• How to connect with the employee
• What workers want from their job
• Why we take a job in order of preference
• Top motivators for the Employee
• 50 Ways to Praise that cost nothing or very little.
• Ways to Make Deposits and ways to make withdrawals
• How to give Individual recognition
• Care packages for monthly recognition
• Employee of the Moment vs Employee of the Month
• Raising spirit as a strategic inititative

Mad Now Disease
“Dealing with Conflict and Anger on the Team & in the Workplace”

• Recognize behaviors and attitudes that can lead to conflict
• Recognize preferred personal conflict strategy
• Apply the most effective conflict resolution strategy based on the situation at hand.
• conflict Intervention by using collaboration formula
• P.E.A.C.E. Negotiation
• Handling rage and anger in the workplace
• Collaboration vs combativeness

Serve-Us From the Heart
“Exceeding the Internal/External Customers Expectations”

• Walk the Talk and talk the chalk
• Definition of excellence
• 70/50 Principle
• The Freezer, Factory, Friendly and Fabulous Service Zones
• Fishlosophy! with Passion
• Moments of Truth
• Hear me, Encourage me, Acknowledge me, Recognize me, Trust me
• Employee #1, Customer is #2-Contented Cows Do Give Better Milk
• Catering and Caring via customer focused delivery principles
• Tactics for “Standing Above the Crowd of Look alike’s.”
• Walkers and Talkers

Presenting with Presence
“Critical Success Factors for making a Powerful presentation”

• Defining your Presentation Strengths and Undeveloped Strengths
• The 10 Worst Fears
• Things to Know about your Audience
• What Makes Us Fearful?
• How to overcome your fears
• 3  Questions Every Audience will ask about the Presenter
• The Bakers Dozen for Presenting With Pizazz!
• Close Encounters of the Right Kind-Eye Contact
• How Fast Do You Speak Exercise
• mind Your Mannerisms!
• 3 Vital Delivery Skills
• Are you Red White or Blue?
• Creating Visuals that Connect with the Audience

Encore performance
“Getting Stellar Performance out of your Players”

• The Performance Challenge Worksheet
• People and Performance Enhancement Principles
• The Giving and Receiving End
• What the Employee thinks when he or she hears the word Performance Appraisal
• What the manager thinks when he or she hears the word performance appraisal
• The three “C” reasons for poor team performance
• Feedback: the Breakfast of Champions
• Conducting the performance Expectations Dialogue
• Pitfalls to Performance Reviews   

Juggle Struggle
Getting more out of your Day and meetings when Multi-tasking

• Time tips for  Greater planning
• Putting your MPSS Goals in Writing
• The Value of Time-The 86,400 Principle
• Organizing your Workspace
• Books, Desk, Mail, Memos and files
• Organized vs Clutter
• The pack Rat Test
• Phone numbers, addresses and business cards
• Tips when traveling away from the office
• The Dirty Dozen

Art of Decision-Making

• The Life Decision Assessment
• Decisions whether, Decisions which, contingent decisions
• 7 Step Decision-making process
• 12 Practical Decision making tips
• 3 dangers in making poor decisions
• Overcoming “decidophobia”
• When not to make decisions
• Characteristics of great decision makers
• Making wise decisions based on your personal value system

Business Etiquette: Putting Your Best Fork Forward

• Fine Dining Skills,
• Formal Introductions,
• Entering A Room And Mingling
• The Art Of Conversation,
• Proper Handshaking, And
• Other Courtesies Related To Business And Dining Etiquette. 

10 Ways to Turn An Employee Into a Plaintiff

• Following Policy/Practice
• Lack of Documentation/Good Faith Investigation
• Showing Favortism/Appearance of Same
• Ignorance of Employee Rights/Labor Law
• Sexual Harassment
• Not Following Just Cause Policy
• Modifying Employee At Will Doctrine