Problem Solving and Decision Making

Ellen Stevenson, facilitator

Designed for those in leadership positions, this course is based on the latest technology in applied thinking technology and decision-making. Charles Kepner, cofounder of Kepner-Tregoe, has teamed up with Matt-Thys Fourie to create a process that successfully integrates intuitive, rational and creative thinking into a natural, easy to use step-by-step approach called Thinking Works. This one-day program is streamlined for the experienced decision maker. Participants will enhance their existing skills by learning proven questioning techniques to gather accurate information and improve their ability to organize and evaluate that information to find the best possible solution. The key to the success of this new Kepner & Fourie workshop is that it harnesses the natural thinking pattern of divergent and convergent thinking into a practical, user-friendly thinking approach.

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Uncage Your Mind
Days:(2)

Cynthia Cushing, facilitator

In this information age, we live by what comes out of our minds. Creativity and innovation have never been more necessary for personal fulfillment, professional success and competitive advantage. Creativity isn't a magical, mysterious gift that some have and others don't ­ we all have it. Rekindle your creative spark in this lively and interactive workshop. We'll experiment with tools, techniques and processes that release creative thinking and innovative problem solving.

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RootCause Works
Days:(2-3)

Ellen Stevenson, facilitator

There are many important factors in achieving operational effectiveness and competitiveness in the market place, including increasing machine and equipment availability, reducing waste and rejects, improving quality, reducing operating costs, maximizing change over time, and reducing downtime. Organizations need troubleshooters who apply proficient thinking skills to avoid unnecessary and expensive fixes. This workshop is specifically designed for supervisors and key technical staff of engineering, maintenance and manufacturing divisions and covers fault tracing, troubleshooting and faultfinding.

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Thinking Works (Problem Solving and Decision Making)
Days:(2-3)

Ellen Stevenson, facilitator

Most companies lack a systematic and disciplined approach to solve problems quickly and effectively. The result is a loss of valuable time and money, trial and error approaches, and blame fixing. Kepner & Fourie's Thinking Works workshop will show participants how to organize their problem analysis and decision-making processes to avoid the most common mistakes. This workshop is a comprehensive, hands-on, skill-building program that will equip participants with the techniques of effective problem solving and decision making. Participants will learn proven techniques to gather accurate information, as well as to organize and evaluate information to arrive at the best possible solution. They will also learn a proven method to eliminate recurring problems and stimulate innovative fixes. The key to the success of this new Kepner & Fourie workshop is that it harnesses the natural thinking pattern into a practical, user-friendly thinking approach. Recommended for all levels of management and professional staff.

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